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A Queue Management System That is Beyond Just Managing Queue

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Net E POS


POINT OF SALE (POS) SYSTEMS many retail operations use point of sale (POS) systems to capture all relevant sales data at the point of sale: the cash register. (Which is a recent time comprises an android device and receipt printer). You have seen POS systems on your shopping visits to grocery, food or department stores.


Queue Management System Benefits

Reduces Wait Time

Customer Satisfaction

Manage Irregular Queuing

Build Up Customer Experience

Queue Management System Works

This is how customer flow management system works

  • Initially, Customer / Visitor takes a token from Netsol Token Machine and wait for their turn at the waiting lounge.
  • The moment token is issued the CCO, Customer Care Officer, gets an intimation of the same in hir / her user panel.
  • CCO calls the customer / visitor in a sequence or as per the priority customer, like senior citizen, physically handicapped etc. Priority can be pre defined by the organisation if needed.
  • At the same time the customer / visitor will hear an announcement through the audio installed at the waiting lounge.
  • Announcement will be male / female or normal buzzer based on the option selected by the CCO.
  • Based on the announcement customer / visitor proceeds to the respective counter and CCO handles them accordingly.
  • Once the process of the CCO with customer / visitor is through, CCO calls the nex customer through his / her user panel.
Download our Queue Management Brochure to learn more.

We are specialists in queue management and have the expertise to transform your frenzied service areas into smartly designed modules to streamline your customer flows and help you manage your queues efficiently.

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